1. Terms and conditions
Legal Agreement:
This document establishes the terms, conditions and policies that govern the use of the website (in Go ahead, “the site”) owned by ARKA SOFTWARE S.A. DE C.V. when accessing, navigating or using the site, the user recognizes having read, understood and unconditionally accepted these terms, which constitute a legal agreement binding
Obligatory and prevalence:
• These terms will prevail over any prior communication, announcement or agreement, whether oral or written, related to the use of the site.
•The user obliges to comply with all established provisions, as well as with the legislation valid Salvadoran.
Electronic use and hiring:
• Transactions made through the site will be governed by this agreement, having the same force and effect legal than a contract written on paper.
• The formalization of each order will be considered accepted when clicking on “complete purchase”, which implies The user's express consent to all terms contained here.
Modifications:
ARKA SOFTWARE S.A. DE C.V. reserves the right to modify, update or amend these terms at any time. The modifications will be published on the site and will immediately enter into force. The continuity in the use of the site after these Modifications will imply the acceptance of the new terms.
Limitation of responsibility:
• ARKA SOFTWARE S.A. DE C.V. does not guarantee the continuous availability or absolute precision of the site, leaving Exempt from responsibility for interruptions, errors or inaccuracies derived from causes outside its control.
• In no case shall be considered responsible for direct, indirect, incidental or consequent damage derived from the use or impossibility of use of the site, unless otherwise provided.
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2. Data Privacy and Protection Policy
Commitment to confidentiality:
• ARKA SOFTWARE S.A. DE C.V. It undertakes to treat the personal data of users in a confidential and safe way, in accordance with applicable legislation.
• The data collected will be used exclusively to manage orders, offer services and maintain Informed to users about novelties, always with the prior and explicit consent of the holder.
User and contact rights:
• The user has the right to request access, rectification, cancellation or opposition of the treatment of their data.
• To exercise these rights or for any related consultation, the user may communicate to accounting @main.d2auphiscfcd31.amplifyapp.com
Cookies and follow-up technologies:
• The site uses cookies to optimize the user experience and for statistical purposes.
• The user can adjust the cookies configuration through the options of their browser, recognizing that Certain site functions could be limited.
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3. Returns, cancellation and guarantees policy
Right of retracting and cancellation:
• The user may exercise their right of retracting in accordance with the Consumer Protection Law.
• Cancellation requests must communicate through the established channels before starting shipping of the product.
Returns and changes:
• For defective or erroneous products, the user must notify the request for return or change in a Maximum period of 5 days from reception.
• ARKA SOFTWARE S.A. DE C.V. will manage the return or change at no additional cost, after verification of the State of the product.
Guarantees:
• All products offered are covered by the current legal guarantee.
• In case of defects, ARKA SOFTWARE S.A. DE C.V. undertakes to repair or replace the product, according to what established in the applicable regulations.
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4. Electronic billing policy
Issue and validity:
• Each transaction through the site generates an electronic invoice that has the same legal validity as a Printed invoice, in strict compliance with Salvadoran fiscal and tax regulations.
• The invoice will be automatically sent to the email registered in the purchase process.
Additional billing and corrections:
• To request additional invoices or complementary information, the user must communicate to accounting @main.d2auphiscfcd31.amplifyapp.com
• If the correction of an invoice is required, said application must be made within a minimum period of 10 days from the broadcast.
• Likewise, any right or clarification related to billing may be managed through mail accounting @main.d2auphiscfcd31.amplifyapp.com.
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5. Information Security Policy
Protection measures:
• ARKA SOFTWARE S.A. DE C.V. adopts advanced technical and organizational measures to safeguard integrity, Confidentiality and availability of information, including encryption protocols (SSL/TLS) and systems of intrusion detection.
• Strict access controls are implemented and security tools are periodically updated.
Limitation and exemption of responsibility:
• Although all reasonable precautions are taken, ARKA SOFTWARE S.A. DE C.V. does not guarantee complete Invulnerability against cyber attacks or intrusions.
• The user is responsible for maintaining the confidentiality of their access credentials and adopting measures additional security.
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6. Cookies and Tracking Technologies Policy
Purpose and consent:
• The Site uses cookies and similar technologies to personalize user experience, analyze web traffic, and deliver interest-based advertising.
• When accessing the site, the user consents to the use of cookies according to this policy.
• Cookies configuration or deactivation can be done from the browser, although this could affect The optimal functioning of the site.
Additional information:
For more details, see [Cookies policy] (Internal link).
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7. Claims and customer service policy
Attention channels:
• For general consultations, complaints or claims, ARKA SOFTWARE S.A. DE C.V. makes the mail available callcenter01@main.d2auphiscfcd31.amplifyapp.com.
• For specific issues related to billing, returns or rights exercise, the user must communicate to accounting @main.d2auphiscfcd31.amplifyapp.com.
Management process:
• Upon receiving a claim, ARKA SOFTWARE S.A. DE C.V. will send an acknowledgment of received within a period not exceeding 48 hours.
• Subsequently, the solution of the inconvenience will be managed and communicated within a reasonable period, maintaining to the user duly informed.
• If the resolution does not satisfy the user, this may resort to the competent authorities in the matter of consumer protection.
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8. Legal and contact information
Holder data:
The site is owned by ARKA SOFTWARE S.A. DE C.V., duly constituted and registered in El Salvador.
• Fiscal domicile: (Indicate the full address).
• General contact mail: callcenter01@main.d2auphiscfcd31.amplifyapp.com.
• Mail for Billing and User Rights: accounting@main.d2auphiscfcd31.amplifyapp.com
Transparency and exercise of rights:
All relevant information about commercial activity, services and customer service is available on the site, guaranteeing full transparency and facilitating the exercise of rights by the Users.
9. Shipping and Logistics Policy
Scope and responsibility:
• ARKA SOFTWARE S.A. DE C.V. undertakes to dispatch the products acquired through the site according to the conditions detailed in this policy.
• Shipping costs, delivery times and distribution modalities will be reported during the process purchase and in the specific section of the site dedicated to shipments.
Delivery times and costs:
• The delivery deadlines vary according to the location of the recipient, the availability of stock and the modality of Selected shipping.
• Shipping costs will be calculated depending on the weight, volume and destination of the product, and will be shown from Clear way before the user confirms the purchase.
Responsibility in the shipping process:
• ARKA SOFTWARE S.A. DE C.V. uses reliable messaging and logistics services to ensure that products arrive in optimal conditions.
• In case of damages or loss during transport, the claim will be managed before the logistics company, and Product replacement or replacement according to the established guarantee conditions will be proceeded.
Monitoring and communication:
• Once the product is dispatched, the user will receive an email with the monitoring information, allowing him to know the State and the location of his order in real time.
• Any incidence or delay in shipping must be immediately notified to Terra Alliance SA de CV A through the attention channels indicated.
Review and update:
• This policy can be periodically updated to adapt to changes in shipping services or in the applicable regulations.
• The modifications will be published on the site and will immediately enter into force, being the responsibility of the user review them regularly.